Help & FAQ
How do I choose my size?
Use the Size guide on the product you want. Fits differ between garments. Our size guide explains how to compare measurements.
When will my order arrive?
Products are made after you order. Check the delivery estimate at checkout. Production and transit both take time, and items may arrive separately.
Are taxes and shipping included?
GBP prices marked “plus tax” exclude tax. Checkout shows applicable tax and shipping before payment. Read Shipping, taxes & duties for import-charge information.
Can I change or cancel my order?
Use the link in your confirmation email as soon as possible. Changes may be available only for a short time before production starts. Statutory rights may also apply.
What if an item is faulty, damaged or the wrong size?
Visit Returns, refunds & FAQ for the full terms, including applicable consumer rights. For a quality issue, use Order support with your order number and clear photos.
Where do I get order help?
Use Order support and have the order number and checkout email ready. The tracking link in your dispatch email shows shipping progress.
How do I contact Jamie for business?
Email business@jamiexelite.com for partnerships and collaborations.